1. Eligibility

• 14-day window — request your exchange within 14 days of purchase.
• Original condition — items must be unworn, unwashed, unaltered, and have all tags attached.
• Proof of purchase — online order confirmation is required.
• Not eligible — sale/discount items or items previously exchanged are not eligible.
• Damaged, soiled, unhygienic, or altered items will be declined.
• Availability — approved exchanges may be made for a different size, color, or style, depending on availability.

If any condition is not met, the item will not qualify for exchange.

2. How to Request an Exchange (Online Orders)

• Contact us within 14 days via WhatsApp: 077 555 2941 or email: support@leviandili.com to request approval.
• Once approved, send your parcel to the Return Address below. Include your name, contact number, and order number inside the package and clearly write them outside as well.

Return Address

533/2, 12/1/B,
Mawpiya Upahara Mawatha,
Akuregoda, Battaramulla
Contact: 077 555 2941

• When your parcel arrives, we will conduct a quality inspection.
• If approved, we will contact you to confirm your preferred exchange item.
• We do not reserve items until your return is received and approved.

3. Shipping

• You are responsible for the item until it reaches us — pack securely.
• We recommend using a trackable courier service.
• Delivery charges for exchanges are borne by the customer.
• Local exchanges may take up to 8 business days for inspection, processing, and delivery.
• Only one exchange is permitted per order.

4. Important Notes

• Clearly label your package with your name, address, contact number, and order number.
• Levi & Dili is not liable for loss or delays due to missing sender details.
• No cash refunds are issued for standard exchanges.