1. Where We Deliver

We deliver islandwide across Sri Lanka.

2. Delivery Timeframes

• Colombo 1–15: 2–3 business days from the date of order.
• Outside Colombo: 3–5 business days from the date of order.
• Weekends & Public Holidays: Orders placed on weekends or public holidays will be dispatched on the next business day.
• Peak Periods: During peak/holiday seasons, promotions, or special events, processing, dispatch, and delivery may take longer.
• Delivery Attempts: Our courier partner will contact you prior to delivery; this call constitutes a delivery attempt. Up to three delivery attempts will be made.
• Estimated Delivery Dates: Your order will be fulfilled by the estimated delivery date shown in your shipping confirmation, unless an event outside our control occurs.

3. Delivery Fees

• Delivery charges apply to all deliveries, including exchanges.
• If a product is exchanged due to a defect, the replacement will be delivered at no additional charge.
• Delivery charges are calculated at checkout.
• Delivery charges are nonrefundable.

4. Addresses & Amendments

• Delivery will be made only to the shipping address provided at checkout.
• To request a change due to unavoidable circumstances, email support@leviandili.com or WhatsApp 077 555 2941.
• We can accommodate changes only if the order has not yet been dispatched.
• Address amendments may cause shipping delays; we will always do our best to minimize them.

5. Unsuccessful Delivery & Redelivery

• After three delivery attempts; the parcel will be returned to Levi and Dili.
• We are happy to redeliver your order as long as it is prepaid.
• For Cash on Delivery (COD) orders, redelivery will be arranged once payment is settled via bank transfer.

6. Special Dispatch Requests

• On request, we can delay dispatch for your convenience, provided the order is prepaid and has not already been dispatched.
• If you encounter any difficulty receiving your order, please contact us and we will do our best to assist.